End-User License Agreement (EULA)

Last Updated: July 11, 2025

Unless otherwise defined in this Agreement, capitalized terms shall have the meanings set forth below. These definitions apply equally to both singular and plural forms of the terms, and references to the masculine, feminine, or neuter shall be construed as including any gender as appropriate to the context.

1. Interpretation and Definitions

1.1 Interpretation

Capitalized terms used in this Agreement have the specific meanings set out below, whether in singular or plural form. Unless the context clearly requires otherwise, references to "including" shall mean "including without limitation."

1.2 Definitions

Affiliate: With respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with such entity.
Agreement: This End-User License Agreement, including all amendments, schedules, exhibits, and referenced policies, as may be updated from time to time.
Application: The software program developed and provided by Prose, titled "PROSE," including any related updates, upgrades, patches, modules, add-ons, extensions, APIs, and documentation, made available through Prose's website, mobile app stores, or otherwise distributed by Prose.
Company: Prose Engineering Technologies, LLC, a Missouri limited liability company, and its successors and assigns.
Content: Any and all data, text, graphics, images, audio, video, software, databases, feedback, ideas, suggestions, materials, files, or other information or submissions that you upload, post, transmit, store, or otherwise make available through or in connection with the Application, including any metadata associated therewith.
Country: The United States of America.
Documentation: All user manuals, technical specifications, API documentation, help files, and other materials provided by Prose relating to the Application.
Device: Any computer, mobile phone, tablet, or other electronic hardware system that is owned or controlled by you and meets the Application's minimum system requirements, limited to devices for which you have proper licensing rights for the underlying operating system.
Third-Party Services: Any external services, products, websites, APIs, software, or content that are integrated with, linked to, or otherwise made available via the Application, whether or not operated, controlled, or endorsed by Prose.
You / Licensee:The individual or legal entity who accesses or uses the Application under this Agreement, including any employees, agents, or representatives acting on behalf of such entity.

2. Acknowledgment

By clicking "I Agree," downloading, installing, accessing, or using the Application, you acknowledge that you have read, understood, and agree to be legally bound by all terms and conditions of this Agreement. If you do not agree to all terms of this Agreement, you must immediately cease all use of the Application and uninstall it from all devices.

This Agreement constitutes a legally binding contract between you and the Company governing your use of the Application. By using the Application, you represent and warrant that: (a) you have the legal capacity to enter into this Agreement; (b) if you are using the Application on behalf of an organization, you have the authority to bind that organization to this Agreement; and (c) you are at least 18 years of age or the age of majority in your jurisdiction.

This Agreement is exclusively between you and the Company. No third parties are intended beneficiaries of this Agreement.

The Application is licensed, not sold, to you by the Company for use strictly in accordance with the terms of this Agreement. You acquire no ownership rights in the Application or any intellectual property therein.

3. License

3.1 Grant of License

Subject to your compliance with this Agreement, Prose grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Application solely on devices you own or control, strictly in accordance with this Agreement and the Documentation.

3.2 License Restrictions

You agree not to, and will not permit others to:

License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the Application or make the Application available to any third party except as expressly permitted herein
Modify, decrypt, decompile, reverse-engineer, disassemble, or create derivative works from the Application, or attempt to derive the source code, algorithms, or underlying ideas
Remove, alter, or obscure any proprietary notices, labels, or marks on the Application
Use the Application to provide software-as-a-service, application service provider services, or any similar commercial offering without Prose's prior written consent
Use hardware or software to multiplex, pool connections, or otherwise enable multiple users or devices to access the Application through a single license
Share, transfer, or distribute login credentials or permit unauthorized access to your account
Use the Application in any manner that violates applicable laws, regulations, or third-party rights
Interfere with or disrupt the Application's operation or circumvent any security measures
Use the Application for competitive analysis or to develop competing products
Access or use the Application beyond the scope of the rights granted herein

3.3 Compliance Obligations

You shall:

Maintain reasonable security measures to protect your login credentials and prevent unauthorized access
Promptly notify Prose of any suspected unauthorized use
Comply with all applicable laws and regulations
Ensure that all users within your organization comply with this Agreement
Maintain accurate records of your use as reasonably requested by Prose

3.3 Audit Rights

Prose may, upon reasonable notice and during normal business hours, audit your use of the Application to ensure compliance with this Agreement. You agree to cooperate with such audits and provide reasonable access to relevant records.

4. Intellectual Property

4.1 Prose Intellectual Property

The Application and all related technology, including but not limited to software code, algorithms, user interfaces, designs, graphics, logos, trademarks, service marks, copyrights, patents, trade secrets, know-how, and other intellectual property rights, are and shall remain the sole and exclusive property of Prose and its licensors. No title to or ownership of any intellectual property is transferred to you under this Agreement.

4.2 Rights Reserved

All rights not expressly granted to you in this Agreement are reserved by Prose. You acknowledge that the Application contains valuable proprietary information and trade secrets of Prose.

4.3 User Content

You retain ownership of any Content you submit to the Application, subject to the rights granted to Prose herein. By submitting Content, you grant Prose a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute such Content solely as necessary to provide the Application services to you.

4.4 Third-Party Claims

You acknowledge that your use of the Application is at your own risk regarding any potential third-party intellectual property claims. Prose makes no representations or warranties that the Application does not infringe third-party rights. You are solely responsible for determining whether your use of the Application infringes any third-party intellectual property rights.4.5 Indemnification by Prose

5. Modifications to the Application

Prose reserves the right, in its sole discretion, to modify, update, enhance, reduce, suspend, or discontinue the Application or any features, functionality, or services thereof, temporarily or permanently, with or without prior notice. Such modifications may include, but are not limited to:

changes to user interfaces
addition or removal of features
modifications to system requirements
changes to supported platforms or devices
alterations to service availability or performance

You acknowledge and agree that Prose has no obligation to provide any specific features or functionality, and that Prose shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Application or any part thereof. Your continued use of the Application after any modification constitutes acceptance of such changes.

If any modification materially reduces the core functionality of the Application, Prose will use commercially reasonable efforts to provide at least thirty (30) days' advance notice via email or in-Application notification.

6. Updates to the Application

6.1 Updates Generally

Prose may, from time to time, develop and provide enhancements, improvements, patches, bug fixes, updates, upgrades, and other modifications to the Application ("Updates"). Updates may modify, enhance, or delete certain features and functionalities of the Application.

6.2 Update Notifications

When Updates are available, you will receive notification within the Application. You may choose whether to download and install non-critical Updates. However, you acknowledge that declining Updates may result in reduced functionality, performance issues, or compatibility problems.

6.3 Required Updates

Prose reserves the right to designate certain Updates as required for: (a) security vulnerabilities; (b) legal or regulatory compliance; (c) critical bug fixes; or (d) maintaining Application stability. You agree to install Required Updates within thirty (30) days of notification. Failure to install Required Updates may result in Application access being restricted or terminated. Prose reserves the right to designate certain Updates as required for: (a) security vulnerabilities; (b) legal or regulatory compliance; (c) critical bug fixes; or (d) maintaining Application stability. You agree to install Required Updates within thirty (30) days of notification. Failure to install Required Updates may result in Application access being restricted or terminated.

6.4 Legacy Version Support

Prose will not provide any support for legacy versions of the Application.

6.5 No Obligation

You acknowledge and agree that Prose has no obligation to: (a) provide any Updates; (b) continue to provide or enable any particular features or functionalities; (c) support previous versions of the Application; or (d) maintain backward compatibility.

6.6 Incorporation into Agreement

All Updates shall be deemed to constitute an integral part of the Application and shall be subject to all terms and conditions of this Agreement. By installing any Update, you accept and agree to be bound by such Update.

6.7 Update Risks

You acknowledge that Updates may introduce new bugs, change functionality, or affect your use of the Application. You are responsible for backing up your data before installing Updates. Prose shall not be liable for any issues arising from Update installation or your failure to install Updates.

7. Feedback

If you provide any suggestions, ideas, enhancement requests, bug reports, feedback, or other communications regarding the Application ("Feedback"), you hereby grant Prose a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, non-exclusive, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose whatsoever, commercial or otherwise, without notice, compensation, attribution, or other obligation to you.

You represent and warrant that: (a) you have the right to disclose such Feedback; (b) your Feedback does not violate the rights of any third party; and (c) your Feedback does not contain confidential or proprietary information of any third party.

You acknowledge that Prose is not obligated to use your Feedback and may develop products or services similar to your Feedback without liability to you.

8. Maintenance and Support

8.1 Limited Support

Prose may, but is not obligated to, provide maintenance, support, or technical assistance for the Application. Any support provided shall be at Prose's sole discretion and may be modified or discontinued at any time without notice.

8.2 Support Channels

If Prose elects to provide support, it shall be provided through Prose's designated support channels as specified in the Documentation or on Prose's website. Prose reserves the right to modify its support policies, procedures, and availability at any time.

8.3 No Service Level Guarantees
Prose makes no representations or warranties regarding response times, resolution times, or availability of support services. Any support provided is on a commercially reasonable efforts basis only.

8.4 Legal Requirements
To the extent any maintenance or support is required under applicable law, Prose shall provide only the minimum support legally required and only for the duration legally mandated.

9. Third-Party Services

9.1 Third-Party Integration

The Application may display, include, or make available third-party content, data, information, applications, or services, or provide links to third-party websites or services ("Third-Party Services"). Prose relies on various Third-Party Services to operate, secure, and improve the Application, including but not limited to:

Authentication & Data Storage (e.g., Supabase)
Error Monitoring & Performance (e.g., Rollbar)
Content Delivery & Hosting (e.g., Cloudflare)
Email & Notifications (e.g., Zeptomail)
Payment Processing (e.g., Stripe)

9.2 No Responsibility

You expressly acknowledge and agree that Prose: (a) is not responsible for any Third-Party Services; (b) does not endorse or make any representations regarding Third-Party Services; (c) has no control over Third-Party Services; (d) is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of Third-Party Services; and (e) assumes no liability or responsibility for any Third-Party Services.

9.3 User Obligations

You must: (a) comply with each third party's terms of service when using any Third-Party Services; (b) resolve any disputes directly with the third-party provider; (c) acknowledge that Third-Party Services are provided solely as a convenience; and (d) access and use Third-Party Services entirely at your own risk.

9.4 Privacy and Data

By using the Application, you consent to Prose's and third-party service providers' collection, use, and disclosure of your information as described in Prose's Privacy Policy (prose-eng.com/privacy) and the providers' respective policies. You are responsible for reviewing third-party privacy policies.

9.5 Service Changes

Prose may add, modify, or remove Third-Party Services at any time without notice. You acknowledge that such changes may affect the Application's functionality.

10. Term and Termination

10.1 Initial Term

Your license commences upon first purchase, subscription, or use of the Application ("Effective Date") and continues for the period selected: one (1) month for monthly subscriptions or one (1) year for annual subscriptions ("Initial Term").

10.2 Automatic Renewal

Unless cancelled per Section 10.4, your subscription automatically renews for successive periods equal to the Initial Term ("Renewal Terms"). Prose will charge your payment method the applicable subscription fee plus taxes. Prose may modify fees for Renewal Terms with thirty (30) days' advance notice. Continued use after notice constitutes acceptance of new fees.

10.3 Seat Modifications

You may add or remove licensed seats at any time through the Application interface or by contacting[email protected]. Added seats will be charged on a prorated basis from the date of addition through your next renewal date. Removed seats will remain active until your next billing cycle, with no prorated refunds provided. All seat modifications are subject to your payment method being successfully charged.

10.4 Cancellation

Monthly: Cancel anytime by emailing[email protected].Takes effect at current term end; no refunds.

Annual: Cancel anytime by emailing[email protected].Takes effect at current term end; no refunds.

10.5 Termination by Prose

Prose may suspend or terminate this Agreement immediately upon notice if you: (a) materially breach any provision and fail to cure within ten (10) days of written notice; (b) violate license restrictions or prohibited uses; (c) become insolvent, file for bankruptcy, or make an assignment for creditors; (d) engage in conduct that damages Prose's reputation or business; (e) use the Application in violation of applicable law; or (f) fail to pay any fees when due.

10.6 Immediate Termination

Prose may terminate immediately without notice for: (a) unauthorized use or distribution; (b) security breaches; (c) violation of intellectual property rights; (d) fraudulent activity; or (e) any use that poses risk to Prose, other users, or third parties.

10.7 Effect of Termination

Upon termination: (a) all licenses immediately cease; (b) you must uninstall and destroy all Application copies; (c) Prose may delete your data; (d) outstanding fees become immediately due; and (e) you remain liable for all obligations incurred prior to termination.

10.8 Survival

Provisions that by their nature should survive termination shall survive, including: Restrictions, Intellectual Property, Disclaimers, Liability Limitations, Indemnification, and Governing Law.

11. Indemnification

11.1 User Indemnification

You agree to defend, indemnify, and hold harmless Prose and its affiliates, officers, directors, employees, agents, partners, contractors, and licensors ("Prose Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and costs) arising from or relating to:

Your use or misuse of the Application
Your violation of this Agreement or any applicable law or regulation
Your Content or any claims that your Content infringes third-party rights
Your violation of any rights of another party, including users, customers, or third parties
Any negligent acts, omissions, or willful misconduct by you or your employees, agents, or representatives
Any data breach or security incident involving your systems or data
Your failure to comply with applicable laws, regulations, or industry standards
Any claims by your employees, contractors, or agents related to their use of the Application

11.2 Indemnification Procedure

Your indemnification obligations are conditioned upon Prose: (a) promptly notifying you of any claim (provided that failure to notify shall not relieve you of liability except to the extent materially prejudiced); (b) granting you sole control of the defense and settlement (provided you may not settle without Prose's consent if it admits liability or imposes obligations on Prose); and (c) providing reasonable cooperation at your expense.

11.3 Exclusive Remedy

This indemnification constitutes Prose's exclusive remedy for the matters covered herein, but does not limit Prose's other rights and remedies available at law or equity.

12. Disclaimers

12.1 "AS IS" Provision

The Application is provided to you "AS IS" and "AS AVAILABLE" with all faults, defects, bugs, and errors, without warranty of any kind. To the maximum extent permitted under applicable law, Prose, on its own behalf and on behalf of its affiliates, licensors, and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Application, including but not limited to:

All implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
Warranties that may arise out of course of dealing, course of performance, usage, or trade practice
Any warranties regarding availability, accessibility, or uninterrupted use
Any warranties that the Application will meet your requirements or expectations

12.2 No Performance Guarantees

Prose makes no warranty or representation that the Application will:

Meet your specific requirements or business needs
Achieve any intended results or outcomes
Be compatible with any other software, applications, systems, or services
Operate without interruption, errors, or downtime
Meet any performance, reliability, or availability standards
Be error-free, or that any errors or defects can or will be corrected
Be secure from unauthorized access, viruses, or malicious attacks

12.3 Third-Party Disclaimers

Prose makes no representation or warranty regarding: (a) the operation or availability of Third-Party Services; (b) any information, content, or materials provided through Third-Party Services; (c) that Third-Party Services will be uninterrupted or error-free; (d) the accuracy, reliability, or currency of any third-party information; or (e) that any third-party content is free of viruses, malware, or other harmful components.

12.4 Data and Security

Prose does not warrant that: (a) your data will be secure from loss, corruption, or unauthorized access; (b) the Application will prevent all security breaches; (c) backup and recovery functions will be error-free; or (d) the Application will comply with all applicable data protection regulations in your jurisdiction.

12.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitations on applicable statutory rights. In such cases, the disclaimers and limitations in this section shall be applied to the greatest extent enforceable under applicable law.

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROSE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, CONTRACTORS, OR LICENSORS (COLLECTIVELY, "PROSE PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY:

Indirect, incidental, special, exemplary, punitive, or consequential damages
Loss of profits, revenue, business, or business opportunities
Business interruption or loss of business information
Loss of data, files, or corrupted data
Cost of procurement of substitute goods or services
Loss of use, savings, or other economic advantage
Damages for personal injury or emotional distress
Reputational harm or loss of goodwill
Any damages arising from delays, interruptions, or failures in service

13.2 Liability Cap

IN ALL CASES, PROSE'S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE LESSER OF:

The amount you actually paid to Prose for the Application during the twelve (12) months immediately preceding the event giving rise to the claim; OR
One hundred dollars ($100)

13.3 Basis of Bargain

You acknowledge that these limitations of liability are an essential basis of the bargain between you and Prose, and that Prose would not provide the Application without these limitations.

13.4 Failure of Essential Purpose

The limitations in this section shall apply even if any limited remedy fails of its essential purpose.

13.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, liability shall be limited to the maximum extent permitted by law.

14. Severability and Waiver

14.1 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified and interpreted to accomplish the objectives of the original provision to the greatest extent possible under applicable law. If such modification is not possible, the offending provision shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect.

14.2 Waiver

No failure or delay by either party in exercising any right, remedy, or power under this Agreement shall operate as a waiver of such right, remedy, or power, nor shall any single or partial exercise of any right, remedy, or power preclude any other or further exercise of that or any other right, remedy, or power. Any waiver must be in writing and signed by the waiving party.

14.3 Construction

The headings in this Agreement are for convenience only and shall not affect the interpretation of any provision. This Agreement shall be construed without regard to any presumption or rule requiring construction against the party causing the Agreement to be drafted.

15. U.S. Legal Compliance

15.1 Export Control Compliance

You represent, warrant, and covenant that:

You are not located in, under the control of, or a national or resident of any country subject to U.S. embargo or that has been designated as a "terrorist-supporting" country by the U.S. government
You are not listed on any U.S. government restricted or prohibited party list, including the Specially Designated Nationals List, Denied Persons List, Entity List, or Unverified List
You will not export, re-export, or transfer the Application to any prohibited destination, entity, or individual without required government licenses
You will comply with all applicable U.S. export control laws and regulations

15.2 Sanctions Compliance

You agree not to use the Application in any manner that would violate U.S. economic sanctions, including those administered by the Office of Foreign Assets Control (OFAC).

15.3 Legal Compliance Generally

You agree to comply with all applicable federal, state, and local laws, regulations, and ordinances in connection with your use of the Application.

15.4 Prohibited Uses

You will not use the Application for any unlawful purpose or in any manner that violates applicable laws or regulations, including but not limited to laws related to data protection, privacy, export controls, anti-money laundering, or anti-terrorism.

16. Changes to this Agreement

16.1 Right to Modify

Prose reserves the right, in its sole discretion, to update, modify, or replace this Agreement at any time for any reason, including but not limited to: (a) changes in applicable law; (b) regulatory requirements; (c) business needs; (d) security enhancements; or (e) operational improvements.

16.2 Notice of Changes

Prose will provide notice of material changes through one or more of the following methods: (a) email notification to your registered email address; (b) prominent notice within the Application; (c) posting an updated version atwww.prose-eng.com/eula; or (d) other reasonable means of notification.

16.3 Effective Date

Updated Agreements take effect immediately upon posting or as otherwise specified in the notice. For material changes that adversely affect your rights, the updated Agreement will take effect thirty (30) days after notice, unless you terminate this Agreement before such date.

16.4 Acceptance

By continuing to access or use the Application after the effective date of any updated Agreement, you agree to be bound by the revised terms. If you do not agree to the changes, your sole remedy is to terminate this Agreement and cease using the Application.

16.5 Current Version

It is your responsibility to review the Agreement periodically for changes. The most current version will always be available atwww.prose-eng.com/eula.

17. Governing Law

17.1 Governing Law

This Agreement, including any amendments, modifications, or supplements hereto, shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods and any laws based on the Uniform Computer Information Transactions Act (UCITA) are expressly excluded.

17.2 Exclusive Jurisdiction

You expressly agree that any dispute, claim, or controversy arising out of or relating to this Agreement, your use of the Application, or your relationship with Prose shall be subject to the exclusive jurisdiction of the state and federal courts located in Missouri. You hereby consent to the personal jurisdiction of such courts and waive any objection to venue or forum on the basis of inconvenient forum or any other grounds.

17.3 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND PROSE EACH WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR USE OF THE APPLICATION.

17.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17.5 Statute of Limitations

Any claim or cause of action arising out of or related to this Agreement must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

18. Entire Agreement

18.1 Complete Agreement

This Agreement, together with Prose's Privacy Policy and any other policies expressly referenced herein, constitutes the complete and exclusive understanding and agreement between you and Prose regarding your access to and use of the Application. This Agreement supersedes all prior or contemporaneous agreements, proposals, negotiations, representations, or communications relating to its subject matter, whether written or oral.

18.2 Additional Terms

You may be subject to additional terms and conditions when you access certain features, services, modules, or premium functionality offered by Prose. Any such additional terms will be presented to you at the time of access or purchase and will supplement this Agreement.

18.3 Order of Precedence

In the event of any conflict between this Agreement and any additional terms, this Agreement shall control unless the additional terms expressly state they supersede specific provisions of this Agreement.

18.4 No Oral Modifications

This Agreement may not be modified, amended, or supplemented except by a written instrument signed by both parties or through Prose's modification process described in Section 16.

18.5 No Waiver of Rights

No failure or delay by Prose in exercising any right, remedy, or power under this Agreement shall operate as a waiver, nor shall any single or partial exercise preclude any other or further exercise of any right, remedy, or power.

19. Rights and Remedies

19.1 Irreparable Harm

You acknowledge and agree that any breach of this Agreement, particularly violations of the license restrictions in Section 3, intellectual property provisions in Section 4, or confidentiality obligations, would cause Prose immediate and irreparable harm for which monetary damages would be inadequate compensation.

19.2 Equitable Relief

In addition to any other legal or equitable remedies available, Prose shall be entitled to seek immediate injunctive relief, specific performance, temporary restraining orders, and other equitable remedies to prevent or remedy any actual or threatened breach of this Agreement, without the requirement to: (a) post bond or other security; (b) prove actual damages; (c) prove inadequacy of monetary damages; or (d) exhaust other remedies.

19.3 Cumulative Remedies

All rights and remedies available to Prose under this Agreement are cumulative and not exclusive of any other rights or remedies available at law or in equity.

19.4 No Third-Party Beneficiaries

This Agreement is intended solely for the benefit of the parties hereto and their permitted successors and assigns. Nothing in this Agreement shall be construed to create any rights, remedies, or benefits in favor of any third party, including but not limited to customers, users, vendors, partners, or affiliates of either party.

19.5 Attorneys' Fees

In any legal proceeding arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys' fees, costs, and expenses from the non-prevailing party.

19.6 Self-Help Remedies

Without limiting other remedies, Prose may: (a) suspend or terminate your access to the Application; (b) remove or disable any violating content; (c) take technical measures to prevent violations; and (d) cooperate with law enforcement agencies in investigating violations.

20. Contact Us

20.1 General Contact

If you have any questions about this Agreement, need technical support, or wish to contact Prose for any reason, please reach out to:

Prose Engineering Technologies, LLC
Missouri, United States
Email:[email protected]

20.2 Legal Notices

All legal notices, formal communications, and correspondence relating to this Agreement must be sent via email to:[email protected] or such other address as Prose may designate from time to time.

20.3 Response Times

Prose will make commercially reasonable efforts to respond to inquiries promptly.

20.4 Official Communications

Email is the preferred and official method of communication for all matters relating to this Agreement. You are responsible for ensuring that your email address on file with Prose is current and that you can receive communications from Prose.

20.5 Language

All communications and notices under this Agreement shall be in English.