Privacy Policy

Last Updated: July 11, 2025

Prose Engineering Technologies ("Prose," "we," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and secure your data when you use our website, applications, or services (collectively, the "Services").

1. Interpretation and Definitions

1.1 Interpretation

Capitalized terms in this Policy have the meanings defined below. Singular terms include the plural and vice versa.

1.2 Definitions

Account: A unique account created for you to access our Services.
Personal Data: Information that identifies or can identify you, such as name, email, organization details, profile photo, content you upload, and identifiers defined under applicable law.
Usage Data: Technical data collected automatically when you interact with our Services, including IP address, device and browser information, access times, and error logs.
Service Providers: Third parties contracted to perform services on our behalf, including Supabase, Cloudflare, Rollbar, Zeptomail, and Stripe.
Cookies: Small data files placed on your device. We do not use cookies or similar tracking technologies.
Consumer: A California resident, as defined by the California Consumer Privacy Act (CCPA).
Sale: As defined by CCPA, the disclosure of Personal Data for value. We do not sell Personal Data.
You: The individual or entity using our Services.

2. Collecting and Using Your Personal Data

We collect data to provide and improve our Services, comply with legal obligations, and communicate with you. Legal bases for processing include performance of contract, legitimate interests, and compliance with law.

3. Types of Data Collected

3.1 Personal Data

Full name, email address, organization name
Profile photo (avatar)
Role and permissions
Content you upload (text, images)

3.2 Usage Data

Access times and login timestamps
Feature usage and interaction logs
IP address, browser type and version, device type, operating system
Error and diagnostic details (stack traces, performance data via Rollbar)

4. Tracking Technologies and Cookies

We do not use cookies, web beacons, or similar technologies on our public website. We do not track you across third-party sites.

5. Use of Your Personal Data

Create and manage Accounts and authenticate access
Provide, operate, and maintain the Services
Monitor and troubleshoot system performance and errors
Communicate service updates, feature announcements, and support
Process transactions through Stripe (we do not store your payment details)
Analyze and improve Services using anonymized Usage Data
Comply with legal obligations and protect our rights

6. Disclosure of Your Personal Data

6.1 Service Providers

We share data with:

Supabase: authentication and data storage
Cloudflare: hosting and content delivery
Rollbar: error tracking and diagnostics
Zeptomail: transactional and notification emails
Stripe: payment processing

These providers access Personal Data only to perform requested services and are bound by confidentiality obligations.

6.2 Business Transfers

If Prose is involved in a merger, acquisition, bankruptcy, or asset sale, your Personal Data may be transferred to the successor entity under this Policy.

6.3 Legal Requirements

We may disclose Personal Data to comply with laws, enforce our Terms, respond to valid legal processes (e.g., subpoenas), or protect rights, property, or safety.

7. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes outlined above or as required by law:

Account data: Until deletion is requested by you or your organization
Invitations: Automatically removed after 10 days
Error logs: Retained indefinitely unless you request deletion
Anonymized analytics: Retained indefinitely for product improvement

8. Security of Your Personal Data

We implement reasonable technical and organizational measures, including TLS encryption in transit and secure storage via Supabase and Cloudflare. While we strive to protect your data, no method of transmission or storage is 100% secure.

9. Analytics

We use anonymized Usage Data to analyze trends and usage patterns. We do not profile individuals or share analytics with third parties.

10. Email Communications

We send transactional and service-related emails via Zeptomail. With your consent, we may also send feature announcements or newsletters. You may opt out of non-essential emails by contacting [email protected].

11. Payment Processing

All payments are processed by Stripe. We do not store credit card details; payment data is handled directly by Stripe under its Privacy Policy.

12. Do Not Track

Our Services do not respond to Do Not Track signals from browsers.

13. Children’s Privacy

Our Services are intended for users 18 and older. We do not knowingly collect Personal Data from minors. If we learn of inadvertent collection from someone under 18, we will delete that data.

14. California Privacy Rights

Under the CCPA, California residents may request:

Access to categories and specific pieces of Personal Data collected
Deletion of Personal Data, subject to legal exceptions
Information about data sharing for business purposes

To submit a verifiable request, contact [email protected]. We do not sell or share Personal Data for marketing.

15. California Shine the Light

California Civil Code §1798.83 allows residents to request disclosures about sharing Personal Data with third parties for direct marketing. Prose does not share Personal Data for third-party marketing.

16. Links to Other Websites

Our Services may contain links to external sites. We are not responsible for their content or privacy practices. Please review their policies separately.

17. Changes to This Privacy Policy

We may update this Policy. The revised version will have a new “Last Updated” date. For significant changes, we will notify you by email or in-app notification.

18. Contact Us

If you have questions or concerns, reach out to:

Prose Engineering Technologies
[email protected]
Missouri, USA